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Terms & Conditions

By using and accessing our website, you fully agree with these terms and condition.

Familycares reserve the right to make changes to this site from time to time, the disclaimers and terms and conditions at any time without any notification.

. Prices quoted on our website are only in pound sterling. We reserve the right to change any of our prices at any time. Familycares try to ensure that all prices on our website are accurate, however errors may occur. If an error is identified we will contact you. In the event that you order an item and the price published is incorrect for any reason, we will endeavor to contact you to advice of the correct price and determine whether you still want us to fulfill the order at the correct price. We shall be under no obligation to fulfill an order if the product is displayed at the incorrect price.

Each product purchased is sold subject to its specification. Images on our website do not show actual size of items and all colors may vary to that listed.  We will do our best to reproduce colors on the Website as accurately as possible. However, various computers display colors in slightly different ways, to match color is not possible over the internet in the event you are not satisfied with the color of the item you have purchased from us. Kindly get in touch with us.

 

It is obligatory to provide your personal information when you register as a Customer should be true, accurate, and up to date and complete in all respects.

We do not hold any credit card details. All payments will be processed securely through verified payment provider's website.

All products purchased through our website are covered by our 30 days Return policy. If you are not fully satisfied with your product or have simply changed your mind, please return the unopened product(s) to us within30 days of receiving your order. Please kindly include a brief letter including your name and address and reason for returning the items.


Payment

We accept payment in GBP (£) only.

Payment is required at the time of purchasing goods. Once your order has been placed. You will be sent acknowledgement confirming your order. This email will only be acknowledgment and will not constitute acceptance of your order. Once the payment has been approved, a contract for the purchase of the Goods will be formed between us. You the buyer placing order through our website www.familycares.co.uk agrees that all information and details are correct and valid upon making the payment.

We accept order at our discretion and all orders are subject to validation and authorization by your card provider or issuer. If the payment card provider or issuer refuse to authorize your transaction for any reason, then you will be notified of this at check out or even after placing order.

Delivery

We will make every single effort to deliver your item within the estimated give time frame. However delays may be sometimes caused due to unforeseen factors. We shall be under no liability for causing delays and failure to deliver the items within estimate time scale.

If you are not fully satisfied with your order, simply return the item our item in unused and its original condition within 14 days on which you receive the order. We will also refund to the original payment method used to place the order at your expense. Please return the goods within 14 days. We reserve the right to await receipt of the returned goods, before issuing your refund.

Cancellation

You have the right to cancel your order up to 14 days after the day on which you receive your order. This is the cooling of period. We must be notified of any cancellation in writing within 14 days of receiving the goods. Quoting your order number.

Once notice of cancellation has been confirmed in writing, we will make a refund within the 14 days of the date of cancellation 14 days of the goods being returned to us.


Due to hygiene & safety, we cannot issue refund or exchange any personal care products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty, damaged, and defective.

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