Returns
Here at The Familycares we constantly try to
deliver the highest level of customer service and we are fully determined to
make sure you are satisfied and delighted for the service you have recived from
us.however,in the unlikely event,if you are not happy to with the item you
bought from us and wish to return,we will try extremely hard to resolve the
matter as quickly as possible.
I have received my item but I no longer need it?
If you
are not happy with your purchase you can
kindly return it to us within 30 days of
the item being dispatched to you for a full refund,
note; any
items purchased via our store, which have been opened,used or have had their
shrink-wrap removed or out of its original packaging are not eligible for
return.
incorrect,defective,or missing item
once you received your item .please thoroughly check the delivered item.if
found to be defective ,incorrect,or you believe you are missing an item.please
kindly contact us within 48 hours of delivery.please also kindly include a
images and description of the issue along the order number to resolve the
matter on the most expedite basis.
Damaged item
In the
unlikely event,if your item is delivered damaged .please kindly contact us
within 48 hours of delivery.please take
a photo which displays the actual damage of the item and kindly email it to our
team.once your email received by us we will urgently contact you to determine
the needed outcome
We will urgently take action, either sending a
replacement or immediately make a full refund after the damaged item has been
received by us .
What do I need do if I want to return
the item?
we want to make the return process easy and hassle free for the convenience of our
value customers. please take the following steps or contact us if you require
any further assistance.
- If you wish to return an item please kindly
contact us and explain the Reason
for the return.We will instantly issue a pre paid return label, along with
our return address and your unique Returns Authorisation (RA) number to
easily identify your item once received in our warehouse..
- Once the return lable has been issued,You are
very kindly requested to securely
package the item and include a note
with the Returns Authorisation (RA) number.
When will I receive my refund/replacement?
We will process your refund / replacement Request within two working days after the item has been received in our warehouse.our dedicated team will carefully check the item and will make the decision as soon as they can.if Replacement was requested by you it is always subject to availability and if not in stock ,we will instantly issue refund based on the condition and request of our value customers. .